Shipping policy
SHIPPING POLICY
Thank you for shopping with MUHUANG Jewelry.
Order Processing
Orders are usually processed within 2–5 business days after payment confirmation. Processing time may be longer for customized, resized, made-to-order, or specially prepared jewelry items.
Shipping Time
Estimated delivery time depends on the destination, shipping method, customs clearance, and local carrier service.
Standard International Shipping: 7–20 business days
Express International Shipping: 3–10 business days, where available
Delivery times are estimates only and are not guaranteed.
Shipping Cost
Shipping costs are calculated at checkout and may vary depending on destination, shipping method, order weight, and order value.
Free shipping may be available for selected products, countries, or promotional campaigns.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available. Please allow 24–72 hours for tracking updates.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region. These charges are the responsibility of the customer unless otherwise stated at checkout.
MUHUANG Jewelry is not responsible for delays caused by customs clearance or unpaid customs fees.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and email address are correct before placing an order. We are not responsible for failed delivery, returned packages, or delays caused by incorrect or incomplete shipping information.
Lost, Delayed or Damaged Packages
If your package is delayed, lost, or damaged during shipping, please contact us at jiangxueyang95@gmail.com. We will assist you in checking the shipment status or contacting the carrier where possible.
Contact Us
For shipping questions, please contact:
MUHUANG Jewelry
Email: jiangxueyang95@gmail.com
Business Address: Room 608, 6th Floor, Building 3, Cuiyu Jewelry & Jade Exhibition and Trade Center, No. 6 Yuqi Shangjie, Guicheng Subdistrict, Nanhai District, Foshan, Guangdong 528000, China